Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 100,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
As a Solution Engineer, you will play a critical role in the success of our organization by supporting our sales team with aligning Crunchtime’s solutions to meet the business needs of our clients. You will be responsible for the technical evaluation of our solution, including deep discovery to understand each client’s goals, challenges and business pain, collaborating with sales and leadership on strategy and presentations, and developing creative, story-based product demos that are tailored to each customer and focused on the value that our solution brings to the client. The Solution Engineer is an individual who is self-motivated, enjoys working in a team-selling environment, and is eager to make a positive impact.
What you’ll do as a Solution Engineer
- Partner with Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs
- Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers
- Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle
- Deliver tailored solution demonstrations geared towards the prospects current pain and future state value
- Lead technical discussions around enterprise architecture including integration strategies
- Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success
- Ensure customer success by acting as the liaison between sales and implementation teams
- Prepare and communicate responses to RFPs
- Support Marketing events including webinars, conferences and trade shows
What we’re looking for
- Bachelor’s Degree
- Previous experience in pre-sales as a solution or sales engineer
- Exceptional communication skills including written, oral and presentation
- Track record of successful sales performance
- Minimum of 4 years of professional experience
- Travel, as necessary
Nice to haves
- Previous experience supporting cloud sales in the hospitality industry
- Experience with Inventory Management, ERP, LMS, and/or operations execution solutions
- Technical skills including basic programming in web-based technologies
What We Offer
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Unlimited PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
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