Director of Customer Success Operations

Crusoe is seeking a Director of Customer Success Operations to drive operational excellence and scale customer success initiatives. This role is focused on incident management, customer lifecycle management, content enablement, and data analysis. The ideal candidate will be a process architect, a Gainsight expert, and a hands-on data analyst with a strong understanding of cloud infrastructure and CI/CD pipelines.

Requirements

• 10+ years of experience in Customer Experience, Cloud Operations, or Support leadership.
• Proven track record building or scaling Customer Operations / Incident Management organizations.
• Strong technical fluency in cloud platforms and collaboration with Engineering and SRE teams.
• Excellent communication and storytelling skills.
• Build and scale the global Customer Operations organization.
• Partner closely with Engineering and Cloud Availability teams to improve incident response, reporting, and post-incident learnings.

Benefits

• Health insurance
• Paid Parental Leave
• Paid life insurance
• Short-term and long-term disability
• Cell phone reimbursement
• Tuition reimbursement
• Paid Time Off
• Bonus