Customer Success Manager

Csquare is seeking a Customer Success Manager to manage customer relationships, ensure customer satisfaction, and retain and grow business through proactive customer service and issue resolution. The ideal candidate will have 5+ years of experience in customer-facing roles in data center colocation and/or managed hosting, with strong relationships-building and communication skills. The role involves collaborating with customers, especially at the executive level, and is based in Coppell, TX.

Requirements

• 5+ years of experience in a customer facing role in data center colocation and/or managed hosting dealing with larger, complex organizations
• Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
• Proven ability to retain and grow strategic accounts
• Functional domain expertise with data center colocation, managed hosting and/or information security
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
• Excellent verbal and written communication skills, including the ability to chair meetings and host online executive escalations
• Bachelor degree required, business or technical degree preferred
• Excellent organization, time management, and communication skills
• Ability to travel up to 50%
• Passion for customer service

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan