Inside Sales Coordinator – Level III

The Inside Sales Coordinator – Level III supports the customer-facing sales force across the full sales cycle, from lead qualification to order fulfillment and after-sales coordination. This role executes, improves, and independently manages a range of sales support and customer coordination activities under limited supervision, often making decisions where processes are not fully defined.

Requirements

• Respond to incoming customer calls and emails, qualify inquiries, and route leads to the appropriate sales professionals.
• Prepare budgetary quotations for simple to complex opportunities by gathering technical data, customer requirements, and lead time information.
• Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities.
• Communicate order and inventory status updates to the sales team and proactively identify and escalate issues.
• Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed.
• Periodically review inventory levels, take corrective actions, and raise replenishment orders as required.
• Actively support branch personnel in retail product sales across varied and more complex tasks.