The operational backbone of our Account Management team, responsible for managing and optimizing processes, coordinating tasks, and ensuring efficient workflows. Key responsibilities include managing customer processes, coordinating with teams, and identifying bottlenecks to find solutions. The ideal candidate will have experience in a coordinating or process-oriented role, with a strong understanding of B2B SaaS workflows and Salesforce experience.

Requirements

Experience in a coordinating, operational, or process-oriented role
Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
Precise, structured, and able to prioritize while juggling multiple open tasks

Clear communication skills with both customers and colleagues in French & English
Passion for process improvement… you don’t just react, you create and optimize
A team player with a hands-on mentality… you don’t wait, you make things happen

Benefits

Genuine career opportunities in a company that’s creating new jobs every day
Work in a team large enough for growth but lean enough to make a real impact
Exposure to modern and proven technology
Ability to work and grow in a truly flexible environment

Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story

To apply for this job please visit job-boards.greenhouse.io.