Customer Experience Agent

We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide.

Requirements

• Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
• Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
• Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
• Demonstrate effective communication skills and relationship-building.
• Excel at Quality! We want to be the best Customer Experience Company out there!
• At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
• Fluent English and above average technical fluency (typing speed of 40 WPM).
• Experience in a fast-paced customer service role and are resilient in an ever-changing environment.
• Effective written communication skills–including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
• Highly-motivated individual that works well in a team environment.
• Above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
• Customer-centric and you love helping people.
• High emotional intelligence and you are great at building relationships.
• Very organized–you can juggle both issue resolution & concise communication.
• Experience maintaining a high level of professionalism.

Benefits

• Paid personal days in addition to legally mandated vacation days
• Work-from-home equipment provided
• Life insurance
• Aguinaldo: 15 days
• Savings fund: 10%
• Social Security and Medical Coverage
• IMSS
• Ambulance service: 5 free events
• Medical assistance at home: 2 free events, subsequent services at preferential costs
• 24/7 medical orientation: Free phone consultations year-round
• Psychological assistance: Free initial consultation, preferential rates for additional sessions
• Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM – 9:00 PM
• Home nursing services
• Dental assistance and vision care program
• Weekly pay (every Friday)
• Direct contract with DoorDash
• Base salary: $15,000 MXN monthly
• Monthly wellness bonus: $1,000 MXN
• Monthly grocery vouchers: $1,000 MXN
• Performance bonus: Up to $3,750 MXN

Tagged as: Excel