The Customer Experience AI Specialist plays a critical role in scaling Palmetto’s AI-first, omnichannel support experience, continuously improving the performance, accuracy, and impact of our AI support agents across chat, email, SMS, and phone.
Requirements
- 1-3 years of experience in customer experience, support operations, automation, or AI-enabled platforms
- Familiarity with prompt writing, conversational UX, or AI training workflows
- Hands-on experience or exposure to optimizing chatbots, AI agents, or automation workflows
- Strong analytical skills with the ability to interpret conversation data and performance metrics
- Experience working with knowledge bases, help centers, or structured content systems
- Comfort experimenting, testing, and iterating based on results
- Experience with platforms like Intercom, Zendesk, Salesforce, or similar CX tools
- Experience supporting omnichannel environments (chat, email, SMS, phone)
- Background in SaaS, energy, fintech, or high-volume customer support environments
Benefits
- Unlimited PTO
- Medical, dental, and vision coverage
- Paid parental leave
- Retirement plans
To apply for this job please visit job-boards.greenhouse.io.
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