Equity Bank is seeking a Customer Experience (CX) Data & Analytics Manager to design, monitor, and enhance customer experience strategies across the Bank. The role involves leveraging data-driven insights to support informed decision-making, drive customer satisfaction and loyalty, and improve operational efficiency.
Requirements
- Develop and execute a CX data strategy aligned to organizational objectives
- Ensure data integrity, accuracy, and consistency across all data sources
- Analyse VOC, NPS, CSAT, CES, and other CX metrics to identify trends and root causes
- Design and maintain CX dashboards for leadership and operational teams
- Manage CX analytics platforms, CRM systems, and BI tools
- Promote a culture of continuous improvement across delivery teams
- Partner with Product, Operations, Contact Centre, Digital, and IT teams
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit equitybank.taleo.net.
Follow us on social media