Customer Experience Enablement Specialist role supporting the CX team to deliver exceptional service to customers across Australia and New Zealand. The role involves working cross-functionally with multiple teams, identifying knowledge gaps, and implementing operational efficiencies.
Requirements
- At least 5+ years experience in a similar consultant role with exposure to broad stakeholder engagement and relationship building
- Experience and skills in change management techniques, highly developed problem solving mindset, identifying efficiencies and content creation
- Analytically focused with a keen interest in critically evaluating processes, systems and ways of working
Benefits
- 25 days paid leave annually
- 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement leave and domestic violence leave
- Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
- 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
- Fee-free Zip products, and discounts with Zip merchant partners (AU)
- Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
To apply for this job please visit job-boards.greenhouse.io.
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