We’re seeking an AI-native Customer Experience Lead to define how we interact with our rapidly growing user base across online communities and support channels. This is a high-impact role at the intersection of customer insight and product innovation, where you’ll utilize, deploy, and push the limits of the latest AI solutions to manage communities and transform support interactions into structured product intelligence.
Requirements
- 3+ years of customer experience, community management, or user-facing roles at tech companies
- AI tool fluency: Daily expertise with modern AI tools (ChatGPT, Claude, Cursor, Perplexity) and proven ability to build automated workflows
- Platform mastery: Deep experience managing online communities on Discord, Reddit, or similar platforms with understanding of community dynamics and moderation
- Demonstrable impact: Clear evidence of successful community programs or customer experience initiatives that drove measurable business results
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
To apply for this job please visit jobs.gem.com.
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