Customer Experience Manager

Airship is seeking a Customer Experience Manager to lead the post-sales lifecycle for Enterprise customers. The role involves acting as the primary point of contact, owning the full post-sales lifecycle, and guiding customers through onboarding and renewal execution.

Requirements

• At least five years of experience in customer-facing SaaS roles supporting enterprise customers
• Customer-centered mindset with strong ownership of retention and renewal outcomes
• Experience in customer success, account management, or SaaS roles focused on adoption, value, and renewals

Benefits

• Medical insurance options for you and your dependents
• Flexible time off, paid holidays, paid parental leave, and paid volunteer time off
• Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs
• A digital-first work environment and a monthly stipend to support remote work
• Mentorship and growth opportunities to build skills and accelerate professional development