Infor is hiring a Customer Retention Manager to lead the Customer Retention Services (CRS) team to triage and resolve SaaS customer escalations, improve satisfaction, reduce attrition, and retain revenue through escalation management and customer success initiatives.
Requirements
- Experience in a service or support role within software or high-tech industry
- Customer service experience
- Experience working in a cloud environment
- Ability to build rapport with C-suite customer executives
- Project planning, organizational, and systems integration skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
To apply for this job please visit careers.infor.com.
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