Customer Success Manager

Customer Success Manager role involves building relationships with customers, developing business strategies, and enabling customers to drive customer success within their own business. The ideal candidate will have strong technical acumen, proven customer engagement history, and experience in managing multiple accounts within a territory.

Requirements

• Minimum 5 years of experience in customer success, technical account management, customer experience, or project management
• Strong technical acumen and proven customer engagement history
• Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal
• Strong experience managing multi-tiered customer and service provider relationships
• Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment
• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills
• Previous experience working on SaaS, IaaS, or general Cloud technology is a plus