Customer Success Manager

Customer Success Manager will be responsible for building and maintaining client relationships, developing strategic media plans, and overseeing the satisfaction and retention of clients.

Requirements

• 3+ years of experience in client relationship management, digital marketing, or a similar role
• Must have retail experience, non-negotiable
• Exceptional written and verbal communication skills in English
• Strong relationship-building abilities with internal and external stakeholders
• Analytical mindset, attention to detail, and understanding of business processes and client needs
• Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite
• Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies
• Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize Return On Ad Spend (ROAS)
• Skilled in data visualization, statistical analysis, and developing integrated marketing strategies
• Experience in conducting competitive analysis and staying up-to-date with industry trends
• Ability to manage multiple campaigns simultaneously in a fast-paced environment

Benefits

• Generous Paid Time Off