Customer Success Manager

Customer Success Manager performs a variety of customer service, administrative, and account management duties in support of customer success, including order processing, customer relations, quoting, strategy, financial, and sales support functions.

Requirements

• Three or more years of related work experience in operations including manufacturing, customer service, materials management, logistics, planning or similar
• General understanding of manufacturing, production, and distribution processes
• Ability to communicate effectively and respond to questions and requests from team, customers, and others
• Effective written communication skills using appropriate business English
• Human relations skills to maintain effective working relationships with team
• Effective customer service skills
• Intermediate computer literacy including knowledge of word processing, spreadsheet, database, and presentation software
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Demonstrated customer service, problem solving and common sense skills

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan