At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractor. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?

Requirements

3+ years in Customer success, account management, or relationship management experience.
Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.

Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
Highly organized with the ability to manage a portfolio of mid-market accounts, prioritize across competing demands, and stay focused on customer and company goals.
Comfortable operating within defined playbooks and structured processes, with the curiosity and initiative to contribute improvements and iterate on them over time.

Self-motivated, driven to succeed, fast learning and ability to thrive in a fast paced, dynamic startup environment
Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
B.A. or B.S. degree
Bonus: Experience in a fast-growing B2B SaaS company or startup, ideally in a mid-market or commercial segment customer success role.

Benefits

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules
One-time work-from-home allowance
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers