Customer Success Manager – Native Spanish Speaking

Beyond is looking to add a Customer Success Manager to its growing team. The role involves developing and executing the company’s customer success strategy, including training webinars, regular check-ins with key stakeholders, and proactive relationship management with accounts.

Requirements

• Acting as the first point of contact for all SMB clients’ journey with Beyond
• Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
• Performing regular check-ins with key stakeholders to ensure customer goals are being met
• Proactively managing relationships with accounts to maintain overall customer health
• Monitoring and reporting on the health and risk of accounts
• Securing annual subscription renewals
• Responding to requests for support in a timely manner
• Documenting learnings to assist troubleshooting efforts of other team members
• Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
• Contributing to the development of customer support processes as our customer base continues to grow

Benefits

• stock options
• unlimited PTO
• private health insurance