Contract Customer Success Manager, EMEA

Customer.io is hiring a part-time Contract Customer Success Manager to support its growing team in the UK or Ireland, providing high-volume customer support and coverage for team members during leave. The role involves managing customer requests, providing strategy and best practices, and collaborating with a dynamic team.

Requirements

• 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
• Comfortable communicating with customers via email and video calls
• Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
• Self-starter who dives into new technology and isn’t shy about asking well-formed questions to get clarity
• Clear communicator who turns complex concepts into end-user friendly guidance
• Customer advocate who balances empathy with efficiency

Benefits

• 20 hours/week at $60 USD per hour
• Flexible schedule based on the needs of the team and customers