Account Manager (OTE $140,000/year USD), @CXT Software

We’re looking for an Account Manager to own and grow a $5M–$10M+ portfolio of customers in a high-impact, rebuild-phase SaaS business.

Requirements

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working

Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!