Customer Success Manager

We are looking for a Customer Success Manager to manage and maintain customer relationships, drive retention and growth, and maximize value for our customers. The ideal candidate should have experience in the software industry, strong leadership qualities, and excellent communication skills.

Requirements

• 3+ years of experience in customer success position
• Experience in driving adoption of technology across accounts
• Experience in understanding customers concerns
• Experience in managing a diverse portfolio and adapting approach for each client
• Project management experience desirable or at least experience in establishing milestones and managing all team members on tasks
• Passion for technology and for being a part of a fast-growing SaaS company
• Excellent verbal and written communication skills
• Full professional proficiency in English and German