Customer Success Manager

Role Overview

As a Customer Success Manager, you will guide customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. This role is hybrid with minimum 3 days a week in our Munich office.

What You Will Do

Manage a high-volume portfolio of accounts, drive scale engagement, adoption, retention of customers, and growth of the Darktrace Platform. Collaborate with technical and commercial teams to deliver value at every stage.

Why It Might Be a Fit

This role requires a proactive mindset, strong organisational and project management skills, relationship-building skills, and the ability to collaborate cross-functionally. You will work closely with various teams to ensure customers are supported both technically and commercially.

Requirements

• Fluent in German and English
• Experience in Customer Success, Account Management, or similar roles
• Proven ability to manage a large portfolio and drive retention and growth outcomes
• Strong communication, stakeholder management, and relationship-building skills
• Experience with Salesforce, Gainsight, or similar CRM/CS platforms
• Familiarity with MEDDPICC or other sales qualification methodologies

Benefits

• 30 days’ holiday + all national public holidays
• Additional day off for your birthday
• Occupational pension
• AD&Di-Insurance
• Life insurance
• Disability insurance
• Employee Assistance Program