Customer Experience Representative I – Full Time – Remote

Datavant is a data collaboration platform trusted for healthcare. We’re looking for a Customer Experience Representative I – Retrieval to support Record Hub customers by responding to inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment.

Requirements

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines.
• Interact with customers via telephone, email, and online chat to answer product-related questions, resolve standard issues, and provide basic education on Record Hub services.
• Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement