Director of Customer Success Life Sciences

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this role, you’ll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You’ll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position Datavant as a long-term data partner within your accounts.

You’ll manage a team of Customer Success professionals, coach for growth and execution, and develop scalable processes to support the next phase of Datavant’s expansion in the Life Sciences vertical. This is a highly visible, strategic role with significant influence over customer experience and business outcomes.

You Will:

• Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
• Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
• Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
• Build strong executive relationships with customers and guide strategic business reviews that reinforce Datavant’s impact
• Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
• Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
• Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
• Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy

You Will Bring to the Table:

• 10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
• 3+ years of experience managing and developing high-performing teams
• Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
• Deep understanding of recurring revenue models and customer lifecycle management
• Strategic mindset with the ability to both “zoom in” on execution and “zoom out” on portfolio-level planning
• Strong communicator with executive presence, capable of navigating complex customer environments
• Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
• Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
• A strong sense of ownership, accountability, and a bias for action
• Deep empathy for customers and a passion for improving human health through better use of data

Bonus Points For:

• Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
• Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
• Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
• Background in designing and delivering technology-enabled clinical development or commercialization solutions

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