Customer Success Manager, Data Center Delivery

Role Overview

Join DayOne – Shaping the Future of Data Infrastructure. As a Customer Success Manager, you’ll serve as the primary point of contact for customers across project delivery and ongoing service operations, owning outcomes from initial construction through to live SLA performance.

What You Will Do

You’ll lead virtual delivery teams, manage the full lifecycle of data center construction and customization projects, and be accountable for service quality once the facility is live.

Why It Might Be a Fit

This role sits at the intersection of project management, technical delivery, and client relationship management, and you’ll have real cross-functional scope from day one.

Requirements

• 7 or more years of experience in the data center industry, MEP consultancy, or construction, with direct exposure to project delivery and client management.
• Strong understanding of data center infrastructure, ITIL frameworks, and SLA management.
• Proven ability to manage complex, multi-stakeholder projects across the full delivery lifecycle, from construction through to live operations.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Fluent in Mandarin and English, required for client and stakeholder engagement across DayOne’s Mandarin-speaking customer base.

Benefits

• Competitive salary
• Opportunity to work with a fast-growing company in the data center industry
• Chance to be part of a dynamic team shaping the future of global data infrastructure