Join Flogas as a Customer Experience Advisor and work with a team of 1,350 experts to deliver energy solutions to customers across the UK. As a Customer Experience Advisor, you’ll be responsible for finding answers to customer queries and solutions to challenges, supporting a team of experts, and prioritizing and managing multiple tasks in a busy environment.
Requirements
- Experience in a role where you’ve worked with customers to solve their problems
- Proven experience of working in a busy environment, successfully prioritizing and managing multiple tasks, whilst achieving great results
- Good MS Office skills, and strong attention to detail
- Talent for communicating clearly over the phone and in writing on email and web chat
- Ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
- Drive to do right by your customers and your team
Benefits
- Bonus (OTE of up to £150 a month)
- Discretionary Bonus
- Enhanced Pension Scheme
- Life Assurance
- EAP (Employee Assistant Plan)
- Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
- Extensive discounts from loved brands and major retailers
- 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
- Enhanced Family Friendly Leave
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