Manager, Customer Experience Retention

As a Manager, Cx Retention Strategy, you will be critical in shaping and optimizing customer retention policies through deep data analysis and behavioral insights. You will manage our regional compensation budget and support the Regional CX Operations and Local Markets by analyzing customer behavior patterns, identifying misuse trends, and evaluating the business impact of proactive and reactive compensation-related initiatives.

Requirements

• Bachelor’s or Master’s in Business, Data Analytics, Economics, Statistics, or a related field.
• 5+ years of experience in data analytics, business intelligence, or performance management — preferably in e-commerce, CX, or compensation-related roles.
• Strong proficiency in Excel; ability to manage and analyze large datasets.
• Experience with SQL is a must and BI tools (e.g., Looker, Tableau) is highly preferred.
• Prior experience working with CX or financial performance metrics (retention, frequency, refund behavior, etc.) is a plus.

Benefits

• Competitive salary