We’re hiring a Customer Success Manager to own a large, varied portfolio of Deskpro customers; with clear accountability for retention and expansion performance against defined targets. This is a hands-on role for someone who thrives on owning the end-to-end customer journey, leading structured value conversations, owning renewals and finding growth opportunities.
Requirements
- Owning a portfolio of strategic, growth and scaled customers representing significant ARR and growth potential.
- Building and closing expansion pipeline; focused on upsell and cross-sell opportunities.
- Delivering against retention targets.
- Running Success Plans aligned to customer goals.
- Leading QBRs, value reviews and structured cadence meetings.
- Owning a subset of renewals, reviewing risk and approach with the Director of Customer Success.
- Monitoring health indicators and acting on early warning signs.
- Acting as the primary point of contact and trusted partner for your customers.
- Collaborating cross-functionally with Product, Support, Solutions and Marketing.
Benefits
- Competitive salary
- Performance incentives
- Employee equity scheme
- 25 days holiday + UK Bank Holidays
- Hybrid working (3 days in Wimbledon HQ)
- Personal development budget
- BUPA Private Healthcare
- Pension scheme
- Team lunches, socials and seasonal events
Follow us on social media