Clinical Customer Success Manager

Develop Health is hiring a Clinical Customer Success Manager to own post-implementation relationships with customers and drive long-term platform adoption, retention, and expansion. The role requires a clinical background and experience in customer-facing roles. The team uses AI to accelerate access to life-saving medications and has achieved 10x revenue growth over the past year.

Requirements

• Clinical background: licensed or previously licensed pharmacist (RPh or PharmD), pharmacy technician with deep PBM experience, nurse, or other clinical role with direct exposure to medication access workflows.
• 3–7+ years of professional experience, with at least 2 years in a customer-facing, account management, or customer success role (beyond direct patient care).
• Working knowledge of pharmacy benefits, benefit verification, prior authorization, or commercial health insurance operations.
• Strong analytical skills—comfortable reviewing data dashboards, identifying trends in claims or utilization data, and translating findings into clear recommendations.
• Excellent written and verbal communication, including the ability to develop and deliver presentations to operational and executive-level stakeholders.
• A self-driven, results-oriented work ethic with high autonomy—you take initiative with little direction and own your outcomes.
• Empathic communicator with a consultative approach who can build trust with clinical staff, operations teams, and customer leadership alike.

Benefits

• Competitive base salary
• Meaningful early-stage equity
• Health, dental, and vision coverage
• Flexible PTO
• High-end workstation and tooling budget