Dialpad is seeking a Customer Success Manager for its Premier Accounts. As a trusted advisor, the successful candidate will increase the value of Dialpad’s solution to assigned customers, drive adoption and retention, and ensure ongoing satisfaction.
Requirements
- Minimum 3-4 years of experience working at a SaaS company
- Experience working with and general knowledge of Telecommunications and Contact Center space preferred
- Experience and comfort interacting with and influencing C-level executives
- Strong presentation, meeting facilitation, and written communication skills
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
- Ability to work cross-departmentally
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
- Willingness to travel to customer locations and team off-sites
Benefits
- Competitive benefits
- Perks
- Robust training program
- Inclusive and vibrant work environment
- Great Place to Work certification
To apply for this job please visit job-boards.greenhouse.io.
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