CX Product Operations Sr. Analyst

DiDi Global Inc. is seeking a CX Product Operations Sr. Analyst to join their CX Product Operations team. The role involves process optimization, continuous improvement, data analysis, and cross-functional support for the Fintech business. The ideal candidate will have a bachelor’s degree in a quantitative discipline, 2+ years of experience in data analytics, and proficiency in Microsoft or Google tools.

Requirements

• Bachelor’s degree in a quantitative discipline: engineering, economics, technology or related fields
• 2+ year of previous experience in data analytics, business insights, product operations and/or user research
• Programming-related, databases and data processing knowledge and expertise. Excel/Google Sheets is mandatory. SQL is a plus.
• Advanced skills in Microsoft or Google tools (Excel, PowerPoint, Google Slides, Google Spreadsheet) is mandatory
• General knowledge of User experience (UX/UI) is a plus
• Strong skills and knowledge in data visualization tools (such as Tableau, Power BI, DataStudio) is a plus
• Knowledge in experimental design (such as A/B experiments) is a plus
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Problem-solving abilities, with a focus on process optimization and workflow improvements
• Proficiency in project management and agile methodologies
• Excellent oral/written communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Ability to handle multiple projects simultaneously and prioritize tasks effectively.
• Ability to maintain accuracy and high quality in all tasks while adhering to deadlines.
• Resilient, able to work in a very dynamic, fast and highly motivated
• Able to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
• Must be customer-centric and can develop creative solutions to a variety of complex problems
• Fluent Business English is mandatory.
• CX operation knowledge is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement

Tagged as: Data Analysis, Data Visualization, Excel, Power BI, Project Management