Associate Customer Success Manager

The Associate Customer Success Manager supports new customers through the initial implementation and activation of their DigiCert platform environment, focusing on customer onboarding and adoption.

Requirements

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Proficiency in Japanese is an added advantage
• Strong communication skills and confidence speaking with customers
• Friendly, helpful, and professional attitude
• Organized with good attention to detail
• Comfortable learning new systems and explaining it to others
• Interest in customer success, onboarding, or SaaS roles
• Experience delivering training, demos, or presentations
• Familiarity with CRM or customer success tools

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support