Customer Success Manager

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products.

Requirements

• 3-5 years of Customer Service/Support/Success experience
• Some experience in enterprise level account management (preferably in SAAS)
• Some experience in sales CRM applications such as Salesforce
• Excellent communication and presentation skills
• Strong problem-solving ability
• High level of resilience and a positive attitude

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs