Head of Revenue Operations

With a global mission to “make the healthcare experience more human”, Docplanner Group is the world’s biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.

We create digital apps and software solutions for doctors, clinics, hospitals and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows and completely digitize their practices – all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimisation products for large healthcare institutions.

We built medical Practice Management Software as a SaaS. We help 260,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. We also run a service that allows 80 million patients monthly to easily find the right doctor, and we currently have 19 million bookings per month coming online or through our software.

Our global team of 2,700 across offices in Warsaw, Istanbul, Rome, Barcelona, Mexico City, Bogotá, Curitiba, Rio, and Munich and Berlin make this happen. <3

Role Overview

As the Head of Revenue Operations, you will play a pivotal role in leading and mentoring a team of 4 Revenue Operations and 6 Data Quality professionals. Establish a best practice framework adapting to the different current needs, to future growth, encouraging best practice and collaborative working collaboration, develop strategies to maximize revenue across all channels, and implement scalable processes to drive productivity in our customer-facing units, reporting directly to the CEO, and functionally into our Global VP of Revenue Operations.

Your main mission will be to bring Revenue Operations to a new & higher level, first raising the bar on Operational Excellence, and then becoming a Strategic Advisor. We have and will continue to scale the business, and we are also increasing its complexity, so we need you to play a key role in this transition.

How will you impact our mission:

• Be a trusted advisor to the Marketing/Sales/CS and country leadership team – drive strategic decision-making and act as their main point of contact for business needs, insights and guidance
• Develop and implement strategies to optimize revenue generation across all channels, including sales, marketing, and customer success operations.
• Design and implement scalable processes and systems to streamline operations and enhance productivity of our customer facing units.
• Work closely with finance and executive teams to forecast revenue, analyze sales pipeline, and drive strategic decision-making.
• Implement and manage sales and marketing technology stack, including salesforce/hubspot
• Stay current on industry trends and best practices in revenue operations and provide recommendations for continuous improvement.
• Tool Ownership: Ownership of implementation, ensuring its adherence and success in driving business outcomes, taking global guidelines and adapting to country’s nuances, enablement and first-line support

Qualifications

What will help you thrive?

• 5+ years of working experience in revenue operations, sales operations, ideally at SMB SaaS companies
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams for at least 2 years.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Strategic mindset with the ability to think critically and develop innovative solutions to complex challenges by making data-driven decisions
• Deep understanding of sales and marketing processes, including lead generation, pipeline management, and sales forecasting.
• Experience with CRM and marketing automation platforms, such as Salesforce and HubSpot
• Ability to communicate effectively with cross-functional teams and senior leadership.
• Passion for driving business growth and delivering exceptional results in a fast-paced, dynamic environment.
• Excellent level of Spanish

Additional Information

• 💶 Competitive salary appropriate to your experience.
• ⚕️ Private health plan.
• 📈 Share options plan after 6 months working with us.
• 👩‍🎓 Free English classes.
• 👩‍💻 Hybrid working model.
• 🧠 Unlimited access to the Ifeel emotional well-being tool .
• 🎂 Free birthday to spend the day with your loved ones!
• 🙌 Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• 💙 Last but most important: an amazing team that will welcome you and support you along the way.

Ready to shoot for the stars with us? Click ‘Apply Now’ to take your career to new heights. Let’s make Revenue Operation not just a department, but the heart of our business. 🚀🚀🚀

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

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Responsible: DOCTORALIA INTERNET, S.L. Purpose: to manage applications and contact candidates when we have a position that matches their skills.

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Tagged as: HubSpot, Revenue Management, Revenue Operations, Salesforce