Associate Manager, Customer Experience Tool GTM (Canada)

DoorDash is seeking an Associate Manager for its Customer Experience and Integrity (CXI) organization, focused on ensuring flawless customer support during promotions, holidays, and large events. This role is responsible for the operational readiness of these initiatives, proactively anticipating support impacts, managing quality, and driving end-to-end readiness. It requires strong operational, business analysis, and communication skills.

Requirements

• Exceptional operational mindset with proven success in managing projects
• Detailed-oriented executor with business analysis experience
• Driving alignment and effective communication with cross-functional partners
• Ability to thrive under pressure and ensure excellent customer experience

Benefits

• Paid time off
• Paid parental leave
• Wellness benefit
• RRSP
• Mental health program