Customer Success Operations Lead

Doxel is a construction technology company that is transforming how complex construction projects are executed. As the Customer Success Operations Lead, you will be responsible for designing and building the systems that power customer outcomes at scale, integrating tools such as Planhat, Snowflake, and Salesforce to enable lifecycle automation, customer intelligence, and scalable workflows.

Requirements

• 5+ years of experience in Customer Success Operations, Revenue Operations, or Data Operations in a SaaS environment
• Experience designing and/or scaling a Customer Success operating system or similar GTM infrastructure
• Hands-on experience administering and building workflows in Planhat
• Strong technical experience working with data warehouses (Snowflake), BI tools (Sigma, Looker, or similar), and CS platforms
• Experience working within existing systems and constraints, improving and scaling operational infrastructure
• Proficiency in SQL and data modeling with experience integrating multiple data sources into operational systems
• Experience working with or supporting data integrations and APIs between operational systems and analytics infrastructure
• Strong analytical instincts with the ability to translate data into actionable operational improvements
• Experience building scalable operational infrastructure in fast-growing startup environments
• Comfortable operating with ambiguity and evolving systems from early foundations into scalable infrastructure
• Strong collaboration skills working across Customer Success, Product, Engineering, and Data teams
• A builder mindset and the ability to take ownership of complex operational systems

Benefits

• Competitive Base Salary + Equity Package
• Comprehensive Health Insurance (Medical, Dental, Vision)
• Home office setup stipend
• Monthly allowance for cell phone and internet
• Flexible PTO, generous company holiday policy, and unlimited sick days