Senior Manager, CRM & Sales Operations

Drive Growth. Shape Strategy. Lead the Future of Commercial Excellence in APAC.

Are you ready to lead a high-impact position that will redefine how we engage customers and drive sales performance across one of the world’s most dynamic regions? Reporting into the Chief Commercial Officer, you’ll be at the forefront of APAC’s supply chain and logistics growth story — setting the vision for CRM and sales operations, uniting diverse markets under a single commercial strategy, and empowering teams with the tools, insights, and processes to win. If you thrive on turning data into decisions, building cross-border collaboration, and delivering results that matter, this is your opportunity to make your mark on a regional scale.

Key Responsibilities and Duties

• Define and execute the APAC CRM & Sales Operations strategy in alignment with global objectives and regional priorities, delivering a comprehensive CRM strategy, governance framework, adoption plan, and data quality standards to ensure accuracy, completeness, and usability of customer and pipeline data.
• Champion CRM adoption across APAC, embedding it as the central platform for commercial intelligence, decision-making, and performance management, while overseeing forecasting, pipeline management, account allocation, and quota-setting to align resources with growth opportunities.
• Implement and standardize sales processes, reporting frameworks, and operational tools across clusters to improve scalability, sales productivity, and revenue realization, partnering with commercial leaders to drive operational improvements that enhance sales discipline, customer engagement, and commercial outcomes.
• Consolidate and analyze commercial performance data from stakeholders across APAC into cohesive, executive-ready reports and dashboards, providing strategic recommendations to influence priorities and support decision-making for the APAC Chief Commercial Officer – Commercial Logistics.
• Represent APAC in global CRM and sales operations initiatives, ensuring regional needs are addressed, best practices are adopted, and cross-functional alignment with Commercial, Finance, Marketing, and Operations is achieved.

Qualifications, Experience, and Skills

• Bachelor’s degree in Business Administration, Marketing, Sales, Information Technology, or related field (Master’s preferred).
• 10+ years of progressive experience in CRM, sales operations, or commercial excellence.
• Proven track record in CRM transformation, data governance, and sales process optimization within a matrix, multinational environment.
• Strong business acumen with the ability to consolidate and interpret complex data into actionable commercial strategies.
• Advanced proficiency in CRM platforms, BI tools (e.g., Power BI), Excel, and PowerPoint; experience in logistics or supply chain preferred.
• Exceptional stakeholder management skills, with the ability to drive cross-functional collaboration.

Note: The job title in the advertisement serves the purpose of attracting talent and advertising the position.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 114,000 employees from 162 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs almost 10,000 people, and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT’S POSSIBLE FOR EVERYONE.