Customer Success Manager

We are seeking a Customer Success Manager to join our team in Brindabella Business Park, ACT, Australia. The successful candidate will be accountable for end-to-end client success for an Australian Defence account, spanning CES and GIS services. The role requires a strong background in client-facing account leadership, delivery management, or customer success within IT services/managed services/consulting. Experience delivering into Australian Government or regulated environments, particularly Defence, is highly preferred.

Requirements

• 7+ years in client-facing account leadership, delivery management, or customer success within IT services/managed services/consulting.
• Experience delivering into Australian Government or regulated environments; Defence experience strongly preferred.
• Comfort operating with security requirements that may include personnel suitability and clearance processes, secure facilities, and controlled information handling.
• Certifications beneficial: ITIL, PMP/PRINCE2, Agile/SAFe; security awareness training/credentials are advantageous.
• Proven management of complex enterprise accounts with multi-tower delivery and high governance/assurance requirements.
• Executive-level communication and influence; can lead difficult conversations with senior Defence and DXC stakeholders.
• Commercial acumen (renewals, margin drivers, forecasting) and ability to translate delivery performance into value and risk narratives.
• Ability to orchestrate cross-functional teams without direct authority; drives a consistent governance model across offerings.
• Client satisfaction and advocacy (VoC/NPS or equivalent Defence stakeholder measures).

Benefits

• Extensive resources to support your onboarding and continual development including DXC University
• Rewards for referrals
• Flexible leave options, including purchased leave
• Charitable and emergency services volunteer days
• Employee Assistance Program
• Novated leasing
• Discounted health insurance
• Paid parental leave
• Many other discounts

Tagged as: Forecasting, Project Management