We are seeking a strategic, systems-oriented Manager of Customer Success Operations to lead the backbone of our customer success infrastructure. This position will be instrumental in scaling the operational engine that powers our Top 30 Pharma, Top 10 CRO, and Mid-Market engagement strategies.

Requirements

6–10 years of experience in Customer Success, Revenue, or Business Operations in a SaaS or Life Sciences technology firm.
Strong analytical skills with experience in lifecycle metrics, cohort analysis, and revenue attribution.
Excellent communicator who can influence cross-functional stakeholders and drive accountability.
A customer-first mindset with deep empathy for internal teams and client value realization.
Agile, proactive, and comfortable navigating transformation and scale.

Benefits

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.
Inclusive culture values the contribution that diversity brings to our business.
Proud to be an equal opportunity employer that values diversity.

To apply for this job please visit job-boards.greenhouse.io.