CareBridge Sales Operations Manager

CareBridge Sales Operations Manager

JR178416 CareBridge Sales Operations Manager

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services.

Responsible for providing day-to-day support along with overall strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that provides long-term services to managed care clients.

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How You Will Make An Impact

• Act as the primary company resource for client communication, activities, and requests.
• Deliver consistent internal and external communication and ensure timely follow-up on customer issue resolution.
• Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution.
• Ensure client satisfaction with products and services, managing client expectations, and addressing client issues.
• Manage and develop ongoing relationships with existing clients at senior and operating levels.
• Maintain a comprehensive understanding of clients and identify new opportunities. Coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
• Provide regular updates to management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction.
• Conduct analysis on program performance and proactively identify areas for improvement.

Minimum Requirements

• Requires a BA/BS and a minimum 5 years of Account, Implementation, or Project Management; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

• Preferred experience with large-scale healthcare or state Medicaid programs.
• Preferred experience in managing and working with client-facing, technology-based products.
• Highly preferred experience with Electronic Visit Verification (EVV).
• Candidates from all states are welcome, provided they reside within commuting distance of a Pulse Point office.

Tagged as: CRM Administration, Pipeline Management