Customer Experience Specialist

Role Overview

The Customer Experience Specialist will be responsible for ensuring customer satisfaction through proactive follow-up calls, identifying and resolving customer concerns, and collecting customer feedback to improve processes and products.

What You Will Do

The main responsibilities of this role include conducting follow-up calls with customers, identifying and resolving customer concerns, and collecting customer feedback to improve processes and products.

Why It Might Be a Fit

The ideal candidate will have exceptional communication skills, a customer-first mindset, and the ability to handle multiple priorities simultaneously.

Requirements

• High school diploma or equivalent
• 2+ years of customer service, customer support, hospitality, or customer success experience
• Exceptional verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Excellent active listening skills
• Professional phone presence
• Strong organizational and time management skills
• Comfortable learning technical products
• Ability to handle multiple priorities simultaneously
• Proficiency in Google Suite and CRM/customer service software

Benefits

• Competitive salary
• Health, dental, and vision benefits
• Paid time off and company holidays
• Parental leave
• Growth & Development opportunities
• Structured onboarding and role-specific training
• Ongoing feedback through 1:1s and performance conversations
• Cross-functional exposure across Sales, Operations, and Product teams
• Opportunities to expand product and industry knowledge
• Access to tools and resources that support continuous learning