As an Enterprise Customer Success Manager at CyberArk, you will cultivate relationships with customers, ensure seamless onboarding, and successful adoption of the CyberArk platform. You will also collaborate with sales, Sales Engineers, and Professional Services to fulfill customer requirements.

Requirements

5+ years in a Customer Success, Sales Engineer, Account Management, or similar client-facing role
Proven ability to work with large enterprise customers and build strong relationships across all stakeholder levels

Strong understanding of security concepts/frameworks and the development of security roles within organizations
In-depth knowledge of enterprise Directory services and associated support/security operations
Strong experience with Windows/Active Directory administration, as well as knowledge of UNIX/Linux and databases

Knowledge of cloud technologies such as AWS, Azure, and GCP is a plus
Knowledge of scripting, development, and DevOps principles is highly desirable
Experience installing and supporting enterprise software on both Windows and UNIX platforms

IT Security certifications are a plus
Prior experience with CyberArk Software solutions is preferred, or relevant experience with enterprise applications in the security space
Specific experience with security management, identity management (IAM), systems management, and/or policy management solutions is preferred, especially in the IAM and SIEM domains