GTM Process Optimization Senior Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Leverages data and technology to support the sales organization, diagnose issues, and design solutions.

GTM Process Transformation

• Partners with Sales, Commercial, and CRO leadership to identify and prioritize high-impact GTM process improvements aligned to revenue objectives
• Helps define and refine scalable operating models across core Lead-to-Cash process areas
• Develops lightweight business cases and ROI assessments to inform prioritization decisions
• Collaborates cross-functionally to translate strategic initiatives into clear process, policy, and system requirements

Process Design & Governance

• Leads design and documentation of global process standards across key GTM domains (e.g., qualification, opportunity management, pricing, approvals, renewals)
• Defines roles, responsibilities, stage criteria, and handoffs across functions to eliminate ambiguity and friction
• Establishes governance structures and ensures consistent global adoption of standardized processes
• Drives continuous improvement by identifying breakdowns, root causes, and opportunities for simplification

Program Execution & Change Enablement

• Partners with CRO and cross-functional teams (Sales, CS, Commercial, Finance, Legal, Technology) to execute prioritized initiatives
• Translates business needs into actionable requirements and collaborates with digital/technology teams through implementation
• Supports rollout of new processes and ensures alignment with enablement and communication plans
• Measures impact of changes using defined success metrics and drives iterative refinement

Cross-Functional Collaboration

• Acts as a trusted advisor to Sales and CRO leaders on GTM process effectiveness and scalability
• Works closely with CRO and Technology teams to ensure process, policy, and system alignment
• Considers up- and downstream impacts of process changes across the full customer lifecycle

Qualifications

• Bachelor’s degree required
• 10+ years of experience in GTM transformation, Sales Operations, Commercial Operations, Revenue Operations, Customer Operations, or similar
• Demonstrated experience designing and operationalizing process improvements across key GTM functions
• Experience supporting or leading cross-functional transformation initiatives

Compensation

Canada – Toronto Office: 131,000 – 181,000 CAD / Annual

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient.

Canada Core Benefits

• Insurance: Healthcare coverage designed to complement the provincial healthcare system, along with life, disability and optional benefit plans for you and your eligible family members
• Retirement: Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA)
• Vacation and Paid Holidays: Both vacation and personal time, along with various paid holidays for you to rest and recharge
• Employee Assistance Program: Available to all employees

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Tagged as: Change Management