Customer Experience (CX) Communications Manager

The Customer Experience (CX) Communications Manager is responsible for creating and implementing communication strategies to maintain a positive image of the bank, foster strong relationships with stakeholders, and effectively convey the bank’s mission, values, and achievements.

Requirements

• Minimum of 7 years’ experience in communications, service design, or related roles within banking/finance
• A track record of developing & implementing communication and media campaigns
• Bachelor’s degree in a communication-related field
• Ability to quickly grasp and understand communication briefs and keen to detail
• Knowledge of Media Monitoring tools
• Knowledge of banking products and services
• A strong understanding of communication principles
• Knowledgeable about communication, advertising and brand marketing
• Demonstrated ability to design and deploy communication content, campaigns and media monitoring