Sales Operations Manager

About the Opportunity

Ericsson is looking for a Sales Operations Manager to drive and continuously improve our sales processes and tools, while ensuring compliance with all relevant directives and guidelines. Based in Montreal and reporting to the Head of Business Development within Market Area Americas – CU Canada, this role leads sales support operations for the Customer Unit, ensuring accurate quoting, adherence to contracts, and timely booking and invoicing. The position works closely with teams across Sales, Project Management, Engineering, Pricing Management, Contract Management, Business Development, Supply Chain, Finance, and Product Management to support business execution, operational excellence, and continuous process improvement.

What you will do

• Lead and support the Sales Support team in GSC Mexico to consistently meet KPIs, uphold standardized processes, and deliver operational excellence.
• Ensure all quoting and pricing activities align with contractual frameworks, product baselines, and booking/invoicing requirements.
• Oversee end-to-end quote-to-cash processes, including BOM validation, SAP setup, purchase order resolution, accounts receivable follow-ups, and audit preparedness.
• Serve as the primary escalation point for challenges related to quoting, booking, delivery, and invoicing.
• Support monthly and quarterly financial governance cycles through accurate reporting and consistent process adherence.
• Own and maintain customer and material master data in SAP, ensuring completeness and accuracy.
• Drive quote-to-cash transformation initiatives for the Customer Unit.

The skills you bring

• Bachelor’s degree in a relevant field.
• 5+ years of experience in Sales Support, Sales Operations, or Quote-to-Cash functions.
• Demonstrated ability to independently lead complex initiatives and deliver results in a dynamic environment.
• Strong analytical and structured execution skills, with a focus on process improvement and solving complex operational challenges.
• Excellent collaboration, communication, planning, and stakeholder management abilities.
• Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, macros, and reporting.
• Hands-on experience with ERP systems, preferably SAP (customer and material master, order management).
• Strong knowledge of quote-to-cash processes, including quoting, contract compliance, booking, invoicing, and revenue governance.

Compensation and Benefits

Your Pay: The salary offered is dependent on various factors including location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. Your pay also includes the opportunity for an annual bonus based on business performance, unit objectives, and individual performance.

Your Health: Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options. Core level coverage is paid for fully by Ericsson.

Your Financial Security: Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). Employees also receive basic life insurance and short-term disability coverage.

Your Time: New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits: Ericsson offers financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs.

Note: At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship for this position.