Senior Manager, Account Management

Hybrid Full TimeWaterloo, Ontario, CanadaeSentire

We are seeking a Senior Manager, Account Management to lead our Account Management team in protecting and securing eSentire’s revenue base, driving retention and growth, and building executive-grade partnerships.

Requirements

  • 7–10+ years in account management, customer success, or sales, with 3–5+ years leading teams in cybersecurity, SaaS, or managed services.
  • Proven success leading teams that exceed retention, expansion, and revenue targets in complex enterprise environments.
  • Strong executive presence — you can build trust and hold your own with CISOs, CIOs, and business executives.
  • Deep experience running complex renewals, multi-year agreements, and high-stakes commercial negotiations.
  • Ability to build and scale operating frameworks: KPIs, forecasting, pipeline management, playbooks, and team cadence.
  • Exceptional leadership and coaching skills — you develop talent, drive accountability, and elevate performance.
  • Analytical and operationally strong — comfortable in Salesforce and fluent in forecast accuracy, inspection, and data-driven decision-making.
  • Strong cybersecurity market understanding (preferred): MDR/EDR, threat landscape fundamentals, and customer value drivers.

Benefits

  • Competitive compensation
  • Full benefits: medical, dental, vision, life insurance, and paid parental leave
  • Matching RRSP program
  • Annual Lifestyle Spending Account
  • Professional development subsidies and certification support
  • Competitive employee referral bonus

To apply for this job please visit jobs.dayforcehcm.com.


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