Customer Success Manager

Customer Success Manager will drive value to Esper’s customers by serving as a strategic partner throughout the post-sale lifecycle, supporting customers as they adopt, expand, and realize ongoing value from the platform.

Requirements

• 3-7 years of experience in SaaS/Software Customer Success or Account Management role
• 2-4 years proven track record of managing long-term customer relationships
• Strong consultative skills with the ability to understand customer processes
• Experience using customer health scoring to proactively identify churn risks and execute mitigation plans

Benefits

• Paid holidays & unlimited PTO
• Medical, dental, and vision insurance
• Generous parental & sick leave
• 401(k) retirement plan with employer match
• Short/Long term disability & life insurance
• Flexible spending account (FSA)
• Work anniversary equity grants
• Quarterly bonuses
• Monthly stipend to offset remote work expenses
• Office equipment allowance
• Paid Time Off to participate in volunteer/community events