Customer Operations & Satellite Planning (COSP) Specialist

We are seeking a detail-oriented and customer-focused Customer Operations & Satellite Planning (COSP) Specialist to support satellite imagery operations and customer delivery workflows for advanced Earth observation systems.

Requirements

• Manage customer orders from submission through delivery of satellite imagery and analytics products
• Prepare feasibility studies for satellite imagery acquisition based on mission requirements
• Plan and allocate satellite resources for SAR image collection
• Perform quality control of acquired SAR imagery to ensure product standards are met
• Serve as the primary point of contact for customers via email, phone, and chat, providing updates on order status and performance reporting
• Improve customer experience by conducting regular business review calls and maintaining strong relationships
• Address and resolve customer inquiries, issues, and concerns in a timely manner
• Coordinate and deliver training sessions for internal teams and external customers
• Collaborate cross-functionally with satellite operations, sales, analytics, product, and software engineering teams to resolve issues
• Contribute to process improvements and maintain accurate operational documentation
• Track and report key performance metrics, identifying trends and anomalies
• Maintain a strong understanding of products, services, and operational workflows