Account Manager

We’re not in the shipping business; we’re in the information business. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Requirements

• Develop, maintain and measure Expeditors’ world-wide activity with your customer(s)
• Manage all aspects of our relationship to grow revenue and deliver exceptional customer service
• Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors
• Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services
• Initiate value add solutions based on Expeditors service offerings and technology
• Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service
• Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives)
• Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives
• Establish and monitor performance standards according to agreed KPI’s
• Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively
• Highlight and escalate customers at risk
• Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts)
• Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint
• Ensure customer is properly set up in CRM & customer account according to CHQ expectations
• Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times
• Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable
• Travel when necessary
• Regular 1:1 meetings with CRDM with expectations review