Senior Customer Success Manager

ExtraHop is a company that protects and empowers the connected enterprise by providing visibility into cyber threats, vulnerabilities, and network performance issues. As a Senior Customer Success Manager, you will play a leading role in ensuring successful outcomes for our customers.

Requirements

• Four-year college degree, preferably in a technical field such as management information systems or information technology.
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Effective communication skills, both verbal and written.
• Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, TNS TDS, CIFS, NFS, and DNS).
• Proficient user of Salesforce.com CRM or similar.
• Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis.

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model