CRM Manager & Sales Operations

About Franklin Institute of Applied Sciences

We recognize talent and create opportunities for people with diverse backgrounds to build stable, secure, and successful careers in the IT industry – supported by job centers and employment agencies. Our training programs and career development support participants in expanding their existing skills and uncovering hidden potential.

We believe in the power of education and its positive, often life-changing impact. Be part of our mission to help people realize their dreams in the IT industry.

Your Profile

You are currently registered with the employment agency or job center and interested in business and IT.

Perfect.

Start your training now as an IT-Sales Manager & CRM Specialist and begin your journey into a well-paid and promising career.

Benefits

• Free training for job seekers
• Free MacBook or powerful laptop included
• Learn comfortably from home
• Over 6 renowned certificates + IHK Certificate
• Ideal for career changers
• Financed by education voucher – completely free for you
• Includes career coaching and job placement (93.7% placement rate)

Personal Skills Required

• German language at B1 level
• Motivation and interest in business & IT (prior knowledge not necessary)
• Willingness to learn and self-discipline

Technical Skills Required

• Basic PC knowledge
• Stable internet connection

Your Advantages

• Small groups for individual support
• Professionally and pedagogically competent and experienced instructors
• Excellent career and partnership program
• Communication on equal footing

Certificates You Will Obtain

• Inbound Sales from Hubspot Academy
• Hubspot Sales Hub Software from Hubspot Academy
• NLP Basics from DVNLP
• Design Thinking Franklin IAS
• Salesforce Certified Associate (Trailhead)
• Completion Certificate Franklin IAS
• IHK Certificate

Training Modules Overview

• Fundamentals of IT Sales & Technical Basics of Software Products
• Market and Customer Analysis & Customer Relationship Management
• Communication in Sales & Offer Negotiation and Creation
• Process Analysis in Sales & SaaS Lead Acquisition
• Sales Automation & Agile Project and Requirements Management
• Leadership in Sales / Final Project
• Successful Job Application and Career Entry / Franklin Career Center